Commercial Credit Control have been a valued TCN customer for the past 5 years, see how TCN has helped their business thrive…
” We have used TCN for many years but must say the onboarding of TCN blended has been a real game changer for us. Through blended, we are able to manage our inventory and call coverage paths very easily and change in live time when needed.
I would say a 15-20% lift in calls and collector productivity and the detailed reporting allows us to build staff schedules that work best in peak calling times. Another positive is the visibility on the dashboard – we can see how each collector is performing on a number of KPI’s.
We have 6 months of TCN blended behind us and look forward to enhance our collection strategy by introducing more TCN applications that are available to us and adding more custom reporting. Call recordings are also great to have for training and quality assurance purposes.
Li from TCN has been very responsive when we need changes implemented or when we have experienced issues – which is another plus”.
– Jason Turner, Operations Manager – Commercial Credit Control.
For more information on TCN and their variety of cloud-based contact solutions, CLICK HERE or visit https://au.tcnp3.com/home/.