Introducing: TCN Speech Analytics

Get the insights that will help your organisation reach its full potential.

TCN Speech Analytics sounds too good to be true, but we promise.. it’s real.

TCN Speech Analytics opens up a whole new world for your call centre. No more wondering about the quality of agent calls or spending hours combing through data to find what you need to know.

With Speech Analytics, your call centre can:

  • Quickly analyze agent performance & client engagement

  • Search and tag critical parts of conversation audio

  • Access full text transcriptions for every call

  • Simplify contextual call playback review

  • Easily integrates with your CRM

  • Manage compliance risk

See how it works!

Why is Speech Analytics important?

Increased Contact Centre Efficiency

Know your AHT by locating unnecessarily long calls as well as retrieve and report on how to improve your FCR.

Improved Agent Performance

Stay positive by reviewing calls and using them for future agent training.

Better Customer Experience

Get instant customer feedback on product and services.

Reduced Risk & Compliance

Use keywords to look for problems that are potentially inappropriate or threatening to your call centre.

Try for Free at no risk!