Email: firstname.lastname@example.org ☎ Phone: 1300 720 164
TCN Speech Analytics opens up a whole new world for your call centre. No more wondering about the quality of agent calls or spending hours combing through data to find what you need to know.
With Speech Analytics, your call centre can:
Quickly analyze agent performance & client engagement
Search and tag critical parts of conversation audio
Access full text transcriptions for every call
Simplify contextual call playback review
Easily integrates with your CRM
Manage compliance risk
Know your AHT by locating unnecessarily long calls as well as retrieve and report on how to improve your FCR.
Stay positive by reviewing calls and using them for future agent training.
Get instant customer feedback on product and services.
Use keywords to look for problems that are potentially inappropriate or threatening to your call centre.
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