Introducing TCN’s exciting new function, SpeechIVR! This cloud based feature will enhance customer satisfaction, provide valuable information for training purposes, increase productivity and allow the best agent to deal with each individual matter.

Some key features of TCN’s SpeechIVR or Speech recognition are:

– An entirely cloud based system with no set-up costs or extra hardware.

– Both decision and keyword phrases can be altered at any time.

– Simple set up with a visual call flow and IVR builder.

– Automatic screen pops of customer information either by their account name or phone number.

– Integration with ACD (Automatic Call Distribution) and IVR (Interactive Voice Response) are included.

If you would like more information or a FREE DEMO of this innovative feature, please contact us at info@creditsoft.com.au.